Privacy Policy

At Charmies, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our website or purchasing from us, you agree to the terms of this Privacy Policy.

We collect information you provide directly to us, as well as certain data automatically when you visit our site.

Information you provide:

• Name, email address, phone number, and billing/shipping address when placing an order

• Payment information (processed securely through third-party payment processors — we do not store or have access to card details)

• Messages or inquiries submitted through our contact form or email

• Account details if you create an account on our website

Information collected automatically:

• IP address, browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URLs

• Cookie data and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders and send order confirmations and shipping updates

• Respond to your questions and customer service requests

• Send promotional emails or offers (only if you have opted in)

• Improve our website, products, and overall customer experience

• Detect and prevent fraud or unauthorized activity

• Comply with our legal obligations

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant content. Cookies are small files stored on your device. You can control cookie settings through your browser at any time, though disabling cookies may affect certain website functionality. We may also use third-party analytics tools such as Google Analytics to understand how visitors use our site.

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

• Payment processors to handle transactions securely

• Shipping and logistics partners to fulfill and deliver your orders

• Email marketing platforms if you have subscribed to our communications

• Analytics providers to help us understand site usage

• Legal or regulatory authorities if required by law

All third parties we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining transaction records, resolving disputes, and complying with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate data

• The right to request deletion of your personal data

• The right to opt out of marketing communications at any time

• The right to data portability where applicable

To exercise any of these rights, please contact us directly. We will respond to your request within a reasonable timeframe in accordance with applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us directly.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us directly at contact@charmies.shop.