Terms & Conditions

By accessing or using this website and purchasing from Charmies, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our website or services. These terms apply to all visitors, users, and customers.

Charmies is an e-commerce brand selling lifestyle and car fragrance products. References to "we," "us," or "our" refer to Charmies. References to "you" or "your" refer to the customer or site visitor.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustration purposes only and may vary slightly from the actual item received. We make every effort to display product colors and details accurately, but we cannot guarantee that your device's display will reflect the true color or appearance of the product.

All prices are listed in US dollars (USD). We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of purchase. We accept major credit cards, debit cards, and any additional payment methods displayed at checkout. You represent that you are authorized to use the payment method provided.

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability. Once an order is confirmed, it will be processed and fulfilled by our fulfillment partners. Order processing times and shipping timelines are estimates and may vary. We are not responsible for delays caused by third-party carriers or circumstances outside our control.

We ship to addresses within the United States and select international destinations. Shipping rates and estimated delivery times are calculated at checkout. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once handed to the carrier. For issues with delivery, please contact us within 14 days of the estimated delivery date.

All sales are final. We do not accept returns or offer refunds except in the case of a defective or damaged product. If you receive an item that is defective, please contact us at support@charmies.com within 7 days of delivery with your order number and clear photos of the defect. We will review your claim and, if approved, offer a replacement or refund at our discretion. Claims submitted after 7 days of delivery will not be eligible for review. We reserve the right to deny claims that do not meet these requirements.

To the fullest extent permitted by law, Charmies shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability in connection with any claim shall not exceed the amount paid for the product in question. We do not warrant that the website will be error-free or uninterrupted.

All content on this website — including but not limited to logos, text, images, product photos, and videos — is the property of Charmies and protected by applicable intellectual property laws. You may not reproduce, distribute, or use any of our content without prior written permission.

You agree not to use this website for any unlawful purpose, to harm others, to submit false information, or to attempt to gain unauthorized access to our systems. We reserve the right to block or restrict access to any user who violates these terms.

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the collection and use of your information as described in our Privacy Policy.

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

If you have any questions about these Terms & Conditions, please contact us directly at contact@charmies.shop.