Refund Policy

Due to the nature of our products, we do not accept returns or exchanges for any reason other than a manufacturing defect or damage caused during shipping. We encourage all customers to review product details carefully before placing an order. If you have any questions about a product prior to purchase, please contact us directly and we will be happy to help.

If you receive a product that is defective or was damaged in transit, you may be eligible for a replacement or refund. To qualify, the following conditions must be met:

• You must contact us within 7 days of the delivery date

• You must provide your order number and a clear description of the issue

• You must include photos or video clearly showing the defect or damage

Claims submitted after 7 days of delivery, or without the required documentation, will not be eligible for review.

To report a defective or damaged item, email us with the subject line "Defective Item — Order #[your order number]." Include your name, order number, a description of the issue, and supporting photos or video. Our team will review your claim and respond within 3–5 business days.

Upon approval of your claim, we will offer either a replacement of the same item (subject to availability) or a refund to your original payment method, at our discretion. If a refund is issued, please allow 7–10 business days for it to appear on your statement, depending on your bank or card provider.

The following are not eligible for a refund or replacement:

• Items where the issue is reported more than 7 days after delivery

• Items that have been used, altered, or are no longer in their original condition

• Claims submitted without photo or video evidence of the defect

• Dissatisfaction with scent, preference, or personal taste

• Damage caused by misuse or improper handling after delivery

Charmies is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, we recommend checking with neighbors and your local post office first. For further assistance, please contact the carrier directly. We are unable to issue refunds for packages confirmed as delivered by the carrier.

For any questions regarding this policy, reach out to us directly at contact@charmies.shop.